NITConnect Helpdesk 24/7/365

For guarantee service available immediately try us now - support@nitconnect.com

NITConnect Help desk staff members are customer-oriented professionals. Each member of the help desk offers unique skill sets experience for problem solving and customer service. Our entire staff participates in team sessions where the focus is placed on communication, customer service and teamwork. This enables us to grow as a team and add to our skills on a continuous basis. Our technical staff is also unsurpassed in knowledge base and 'real world' experience.

Our helpdesk is staffed with direct contact employees versed in all levels of support. The helpdesk personnel will take ownership of your issue, from booking, to follow up and all the way through to the conclusion of the problem. You will never have to go through a series of support persons or levels of support. We pride ourselves on our first line handling of support issues and go the extra mile to make sure our clients are handled in an efficient and expedient manner.

We have expert level proficiency in many areas including, hardware, software, programming, accounting, training, POS, night audit and interfaces, to name a few. This enables us to provide help desk personnel that are uniquely qualified for specific and various issues from procedural to networking.

NITConnect Help desk normal business day operation is available 365 days a year, 7 days a week, 24 hours a day to assist you when needed. We offer coverage on holidays as well. Our helpdesk is manned with live support personnel. When you call in with an issue, you will reach a “live” person. If the person you are calling is not available you will be asked by a ‘live” person if you want to leave a voice mail. We go the extra mail to ensure your support needs are met immediately by a courteous and knowledgeable staff member. For this reason, we can offer unparalleled service to all of our clients ensuring the best possible outcome for support issues.

NITConnect Helpdesk offers excellent customer service. We place no limits on the number of calls or persons making calls. Because of our excellent training and software stability, NIT Connect can quickly recognize any ‘red flag’ areas that may need specialized attention. A plan can then be developed to expedite any issues that would need to be handled. NITConnect Helpdesk personnel are trained to recognize commonalties in issues and respond quickly to bring them under control.

“Regular“ support requests that cannot be completed within our SLA NITConnect will provide in writing an approximate estimated time to complete. If said request falls under the “Emergency” category NITConnect will work on the request until complete, as long as needed.

NITConnect hold the help desk for variety of client including health care facility, hospitals, for more information contact us – 212-866-7220.