Ownership

• Each case that is opened will be owned by the right Technician who is familiar with the account and the specific issue.
• The help desk is responsible for the monitoring of the NIT queue.
• Each case will have the name of the client in its title, followed by the subject of the email, followed by the case number.
• All of us at NIT care about your business and we're here for you!!
• Follow up - Each closed activity creates an automatic invoice. We at NIT monitor our system and are able to get direct access to your account in real time as well as get an invoice report.