Purpose & Scope

Network Infrastructure Technologies. Inc. is dedicated in providing a superior Customer Support experience. Our case processes enable us to deliver an unforgettable service experience to all of our customers though a systematic approach to handling cases. We leverage the case priority combined with our internal service level agreements and escalation process to ensure effective problem resolution. The components of the Network Infrastructure Technologies, Inc. Case Processes, described below, establish a means for the Customer Support Team to meet and exceed customer expectations on time. We monitor the cases 24/7/365.